Age restrictions
All thermal areas, including the vitality pool, are restricted to 18 years and over. All treatments are restricted to 16 years and over. Children over 4 years old are welcome to use the swimming pool between 9am - 10:30am and 4.30pm - 6pm only. There is a £10.00 charge per child.
Arrival
Please arrive 15 minutes prior to your treatment or package in order to complete your treatment consultation form and to relax. If you’re late, then unfortunately your treatment may have to be shortened so as not to inconvenience the next guest. The treatment price will remain the same.
Cancellation policy
-Full payment is required at the time of booking for all spa treatments and day spa packages.
-Spa treatment bookings may be cancelled or amended free of charge with at least 24 hours notice.
-Spa day bookings may be cancelled or amended free of charge with at least 72 hours notice.
Cancellations made within these notice periods will result in the booking being cancelled and all payments forfeited.
-Subject to availability, bookings cancelled within the required notice period may be transferred to an alternative date. A £25 per person administration fee will apply for any rebooking made after the free cancellation/amendment period has passed.
Health
As some treatments are not suitable for certain conditions, we will ask you to complete a treatment consultation form when you arrive for a treatment or spa programme. It is important to let us know of any medical issues, surgeries or pregnancy. For pregnancy within the first trimester, we do not recommend any body treatments.
What to wear
Swimwear is required for all wet areas of The Spa, including the pool and thermal area. Gym attire is required for those working out in our gymnasium. For guests having treatments, a robe is provided and it is recommended to wear either swimwear or underwear beneath.
Valuables
We strongly advise you not to bring valuables into The Spa. Items can be left in your locker.
Service charge
We are extremely proud of our team, all of whom work incredibly hard. Whether working behind the scenes or front of house, everyone contributes to make your experience as special as possible. This is why we have introduced a discretionary £2.50 service charge on all Treatments and a 10% service charge on Spa Days which has been automatically included in the online price. This charge will be wholly distributed to our team members. If you'd prefer not to pay this, then please contact thespa@rowtonhallhotel.co.uk and we will happily refund the charge.
Notes
Please note payment is taken in full when the booking is made, the card details are not held as a reserve.